Nykaa customer care: Question

Question : Am I eligible to file case against Nykaa in Consumer Forum? Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment. If your order is a 'made-to-order' piece, you can cancel within 24 hrs of placing it by writing to customer care at "[email protected]" If the order or the item (s) that you want to cancel have not been shipped yet, you can cancel the order directly through your "My order" section. Contact customer care: +91 92 2220 1010 [Customer Care]. Submit your complaint or review on Nykaa.com customer care. Find answers to your queries and get support for shopping, orders, shipping, and more on Nykaa's Help Center.