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If your phone doesn't respond or stays blank, you can use the your phone 's buttons to trigger a factory data reset. If an app that you downloaded caused the issue and you reinstall that app, the problem could come back. Use the steps on this page to fix the following problems on your phone : Won’t turn on Has a black or blank screen Turns on but won’t charge Turns on but immediately turns off Hold the powe Add your phone number: Next to phone , select Add a recovery phone to help keep your account secure. Select the country associated with your phone number from the drop-down menu and enter your phone number. Lock or erase your lost phone or computer If your phone , tablet, or laptop is lost or stolen, follow these steps to help secure your device. If you can't get the device back, taking a few steps right away can help protect your information.
